When making a purchase with TIP we offer complimentary shipping for baskets over £300.  
For baskets below GBP£300, our shipping charges are as follows:    
£8 - 2-3 working days* (once item reaches the post office)
DPD (Tracked & Signed delivery)
Please allow 3-4 weeks for your “made to order” piece to be produced especially for you.

Please note that if you live internationally you may need to allow for another week or so for shipping.

INTERNATIONAL PARCELS
All international parcels are sent via express and insured delivery (DHL).
Please note that TIP is not accountable for any duty, import or custom charges that you may incur.

‍If you need a piece by a specific date for a gift or another occasion, we will always do our very best to get the piece to you in time.
Please contact us at enquiries@thisisntpersonal.com prior to placing your order so we can confirm whether we are able to meet your deadline.

We are happy to offer a refund on any unsuitable items, provided that we are notified within 14 days of receiving your order.
You will then have a further 14 days to send the item(s) back to us provided they are unworn and fit for resale.
(all original labels and swing tickets attached to the items and in their original packaging)

If you wish to exchange for a different style, we ask that you request a refund and place a new order for the new item.
All refunds exclude all shipping costs.*
Please note - during busier periods it may take up to 14 days to process refunds once your return has arrived at our warehouse.
Thank you for your patienceCertain made to order items of jewellery are exempt from this returns policy.

We offer free returns within the UK, please follow the link provided below to begin the return process.
(A free returns shipping label will be provided)
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RETURNS LINK
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All returns will be sent to our studio in Surrey, UK

All international returns will occur a small charge to return your order back to our studio in the UK.
Please follow the link provided below to begin the return process.
A shipping label will be provided, please ensure that you use this label to avoid any extra charges.
For further assistance, please email us at
enquires@thisisntpersonal.com